ABOUT US

Cambridge Driving Centre engages directly with individual franchised driving instructors, who are self-employed and act in their capacity as franchisees of Cambridge Driving Centre under the terms of a franchise agreement between Cambridge Driving Centre and the instructor. The contract for driving tuition is solely between you and your instructor.

LEARNER DRIVER – TERMS AND CONDITIONS

In order to have driving lessons you must:

• Be aged 17 or older (16 or over if disabled)
• Hold a driving licence that is valid for the UK (provisional, full or an appropriate foreign licence)

It is your responsibility to provide your instructor with proof that you have a valid licence to drive before the commencement of your first driving lesson. If you fail to provide this proof, your instructor is entitled to refuse to conduct the driving lesson but may still charge you for such driving lesson.

PAYING FOR LESSONS

PAYING YOUR INSTRUCTOR DIRECTLY

You can pay for lessons by paying your instructor directly with cash in the car. If you pay your instructor directly you should obtain a receipt, Cambridge Driving Centre does not accept any responsibility for any payments you make directly to your instructor.

PRE-PAYING

You can pay for driving lessons in advance by:

• by bank transfer.

As part of its booking service, Cambridge Driving Centre confirm and agree that the following shall apply to all pre-paid bookings:

• Your funds will be held in a designated Client Account keeping them separate from the trading assets and liabilities of Cambridge Driving Centre;
• Payment from your funds to the instructor for lessons delivered will only be made in circumstances where you have not raised a dispute with Cambridge Driving Centre in line with the policy detailed below;
• In the event of a query or dispute about any aspect of your driving lessons or your instructor, you should contact Cambridge Driving Centre we will endeavour to resolve the issue promptly.

BLOCK BOOKING

If booking more than 6 hours in a week we will ask lessons to be prepaid. We will take £100 deposit (non-refundable) to secure bookings, the balance will be due four weeks before the lessons commence. If the booking is within four weeks we will ask for the whole amount.

Once lessons are booked and pre-paid, we are unable to change/reschedule or refund lessons.

INTENSIVES

An intensive works firstly you will need to have passed your theory test and then we recommend you an assessment lesson so the instructor can gauge how any hours you may need.
We would take a £100 deposit (non-refundable)once you have had your assessment lesson and book your test for you, then book the lessons you need up to your test so it is all in a block.
The balance would need to be paid four weeks before your course starts, if the course starts within the four weeks then we ask for the whole amount.

Once lessons are booked and pre-paid, we are unable to change/reschedule or refund lessons.

REFUND POLICY

If lessons have been prepaid, we cannot offer any refunds, unless

• Sickness
• Injury
• Emergency

Funds paid to Cambridge Driving Centre for prepaid driving lessons to be provided by your instructor must be applied to driving lessons by you within six months of the date of your original payment to Cambridge Driving Centre. You acknowledge that after the expiry of this six month period, you will not be entitled to a refund of any funds not applied to driving lessons or to utilise these funds for booking further driving lessons.

You can only pay for driving lessons via the methods outlined above. You cannot pay for driving lessons via any other method and neither Cambridge Driving Centre nor your instructor accept any liability for monies for lessons paid for by any other method than those outlined above. We do not for example arrange driving lessons through any social media channel or auction site or any other website.

LESSONS

Cambridge Driving Centre operates on a first come first served basis, for existing and new pupils. If you have booked a block of lessons, this day and time will not be guaranteed for additional bookings. It is your responsibility to contact Cambridge Driving Centre to book subsequent lessons.

Cambridge Driving Centre cannot be held accountable if your instructor is not available for your lesson due to sickness, injury, an emergency or car faults.

If a lesson has started and the pupil wants to finish the lesson for whatever reason the lesson will need to be paid in full.

TESTS

If you require Cambridge Driving Centre to book your test, it is your responsibility to tell us of any special needs are disabilities

If you wish Cambridge Driving Centre to book your test for you there will be an additional £15 booking for us to manage your test.

Cambridge Driving Centre cannot be held accountable if your instructor is not available for your test due to sickness, injury an emergency or car faults.

Our instructions have the right to refuse to take you to test if they feel you are not up to test standard.

Cambridge Driving Centre can also refuse to take you to test if you have rescheduled your test without informing us before changing test dates.

CANCELLATION POLICY

You must give at least 48 hours notice to your instructor if you wish to cancel or re-arrange a booked driving lesson. Failure to do so may result in your instructor charging you the full amount for that driving lesson.

Any disputed transaction will be promptly and fully investigated by Cambridge Driving Centre. The result of the investigation will be communicated to both parties. No payment from your funds in your Client Account will be made to either party until the investigation has been completed to the satisfaction of Cambridge Driving Centre

TRANSFERRING PREPAID LESSONS

You cannot sell or transfer driving lessons which have been purchased in your name to any other person.

VOUCHERS – TERMS AND CONDITIONS

GENERAL

• Driving lessons are only available to those who hold a driving licence valid in the UK.
• Your instructor reserves the right to refuse to provide you with driving lessons or to cancel any driving lessons you have booked, if you fail to provide proof of an appropriate licence prior to your first driving lesson.
• Cambridge Driving Centre does not guarantee that a specific instructor, vehicle, or driving lesson time will be available.
• Always keep the voucher in a safe place as it cannot be re-issued if lost or damaged.
• The voucher is valid until the date shown and must be redeemed by that date.
• The voucher has no cash value.
• The voucher is non-refundable.
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LIABILITY

Your instructor and/or Cambridge Driving Centre are not liable to you for any loss or damage caused where, and to the extent that:

• There is no breach of a legal duty owed to you by the relevant person or body;
• Such loss or damage is not a reasonably foreseeable result of such a breach of a legal duty;
• Any such loss or damage, or increase in the same, results from any breach or omission by you; or
• Any such loss or damage results from circumstances or matters outside of the reasonable control of the relevant person or body.

Your instructor and/or Cambridge Driving Centre shall not, in any event, be liable for losses relating to any business interests you may have including, without limitation, lost profits, loss of opportunity or business or business interruption.

Cambridge Driving Centre is liable for any loss or damage you may incur which is caused directly as a result of any breach (including negligence) by Cambridge Driving Centre of any legal duty owed by Cambridge Driving Centre to you.

Nothing in these Terms and Conditions will affect any statutory rights you may have as a consumer.

USE OF PERSONAL DATA AND INFORMATION

Personal data, and/or information about you, that you provide to Cambridge Driving Centre and/or your instructor may be used to:

• Identify you;
• Help administer, and contact you about improved administration of, any accounts, services and products provided to you;
• Trace debtors, recover debt, prevent and detect fraud, and to manage your accounts or insurance policies; and check your identity to prevent money laundering unless you give us other satisfactory proof of identity;
• Carry out marketing analysis and customer profiling (including with transactional information) and create statistical and testing information;
• Help identify accounts, services and/or products which we feel may be of interest to you. We may do this by automatic means using a scoring system, which uses the personal data and/or information you have provided, any information we hold about you, and information from third party agencies (including credit reference agencies);
• Contact you in any way (including mail, email, phone, visit, text or multimedia messages) about products and services offered by us and selected partners.
• Provide personal data and/or information that has been legitimately asked for by legal or regulatory bodies or where we are required to provide it as part of legal proceedings or prospective legal proceedings.
• We may monitor and record communications with you (including phone conversations and emails) for quality assurance, legal, compliance and training purposes.
• We may check your details with fraud prevention agencies. If you provide false or inaccurate personal data and/or information and we suspect fraud, we will record this and may provide this information to fraud prevention agencies and other relevant authorities including the police.